Refund policy

14-day money-back guarantee

If you are not happy with Avenn Pro, request a refund within 14 days of a charge and we will issue a full refund, no questions asked. Email [email protected] with the email address you used at checkout and we will take care of it, typically within one business day.

After 14 days

After the 14-day window, you can still cancel at any time to stop future renewals. Your Pro access stays active through the end of the billing period you already paid for. No refund is issued for the remaining time in that period.

How to cancel

Cancellation is self-serve. Open the billing portal, enter the email address you checked out with, and cancel from there. You can also update your payment method or view invoices in the same portal. Cancelling through the portal stops the next renewal immediately; your Pro access continues until the period ends.

How to request a refund

Email [email protected] within 14 days of the charge. Include the email address on your account and, if you have it, the Stripe receipt number. We process refunds manually and will confirm by email once it is done. Refunds typically appear on your card within 5 to 10 business days, depending on your bank.

Subscriptions purchased through the App Store

If you subscribed through the Apple App Store, Apple handles billing and refunds. Request a refund directly through reportaproblem.apple.com. Our 14-day guarantee applies to web purchases only.

Questions

Email [email protected] and we will reply within one business day.